Your Mobility
Personalize your Scion to suit your specific needs - Our Mobility Program is made up of three main components:
MOBILITY ASSISTANCE
Get up to $1000 in cash reimbursement for the cost of aftermarket adaptive equipment for both drivers and/or passengers.
The equipment must be installed on any eligible purchased or leased
Please see the program guidelines and fill out the Reimbursement Application Form (PDF, 50kb) for a detailed list of program requirements. Forms are also available from your local Scion dealer.
COMPREHENSIVE MOBILITY RESOURCES
Lists of mobility equipment dealers/installers are available by state.
MOBILITY FINANCING
Mobility can be difficult enough, so we want to help however we can. Upon credit approval, Toyota Financial Services and participating Scion dealers provide flexible, extended-term financing, so that you can purchase a new Scion vehicle with installed adaptive equipment (including installation costs). Please contact your local participating Scion dealer for details.
Steps
Scion is proud to support the U.S. Department of Transportation's recommended process for gaining freedom on the road, which is detailed in the brochure "Motor Vehicles for People with Disabilities." Copies are available by calling 1.888.327.4236 or at www.nhtsa.dot.gov.
ADAPTING MOTOR VEHICLES INVOLVES THESE FIVE STEPS:
Determine your state's driver's license requirements.
Evaluate your needs. Contact a driver assessment specialist in your area to identify the adaptive equipment most suited to your needs.
Select the right vehicle. Consult with your evaluator, an adaptive equipment installer, and your local Scion dealer to determine the best Scion model to meet your needs.
Choose a qualified mobility equipment installer. Shop around and ask about qualifications, capabilities, experience, warranty coverage, and service. Confirm they are members of the National Mobility Equipment Dealers Association (NMEDA) or another organization that has established vehicle conversion standards.
Obtain training on how to use your new equipment.
When you've gone through the appropriate process, follow any necessary U.S. Department of Transportation's guidelines, then complete and submit the Reimbursement Application Form (PDF, 50kb) within 90 days of adaptive equipment installation. That way, you can recover up to $1,000 of the cost of your adaptive equipment and/or conversion.
Forms are also available from your local Scion dealer, from an adaptive equipment installer, or upon request by calling 1.800.331.4331.
Equipment
"Adaptive Equipment" is the term that applies to aftermarket devices, typically installed by a Mobility Equipment Dealer specialist, that make it possible for people with disabilities to drive or be transported in a vehicle.
Although a Mobility Equipment Dealer specialist, such as those who belong to the National Mobility Equipment Dealers Association, is probably your best authority on the best solution for you or a family member, the chart below indicates the types of conversion and/or adaptive equipment available for Toyota vehicles.
| Vehicle Model | Wheelchair Accessible Ramp Conversion | Wheelchair/ Scooter Lifts for Rear | Power & Manual Swivel Seats | Hand Controls | Wheelchair Restraints | Steering Devices | Left Foot Accelerators |
| xB | Yes (2004-2006 Models) | Yes - Inside | Yes | Yes | Yes | Yes | Yes |
| tC xD | No | No | No | Yes | No | Yes | Yes |
Going Mobile
Guidelines
Toyota Motor Sales, U.S.A., Inc. will provide a reimbursement of up to $1,000 to each eligible, original retail
customer for the exact cost they paid to purchase and install qualifying adaptive driving or passenger equipment
for transporting persons with physical disabilities.
Here's What You Also Need To Know
-
This offer applies to all purchased or leased Scion vehicles. Leased vehicles require advance written lessor
approval of adaptive equipment installations.
- Only new vehicles sold or leased and delivered to a retail customer by an authorized Scion dealer are eligible for reimbursement under this program. Fleet incentive recipients are not eligible to participate in this program.
- The adaptive equipment must be installed within 12 months of vehicle purchase or lease. A Reimbursement Application Form (PDF, 50kb) must be submitted to the Scion Customer Experience Center within 90 days of complete installation of adaptive equipment.
- Qualifying adaptive equipment or conversion is defined as any aftermarket alteration or equipment installation on an eligible Scion vehicle that provides the disabled user with convenient access and/or the ability to drive the vehicle. Scion factory options and Scion accessories are NOT eligible for reimbursement.
-
A prescription or note from a licensed medical doctor on physician's letterhead is required for reimbursement,
except as noted here:
For a limited number of adaptations, such as hand controls and wheelchair or scooter hoists or ramps, no medical note or prescription is required.
Running boards, alerting devices, pedal extenders and similar adaptations must have medical documentation. Running boards, trailer hitches and pedal extenders are not reimbursable if they are available to order as a factory option or dealer-installed accessory. For pedal extender reimbursement, the customer must be medically diagnosed with a dwarfism condition. Questions about other adaptations should be directed to the Scion Customer Experience Center at (866) 707-2466.
To obtain reimbursement, the Reimbursement Application Form (PDF, 50kb) must be completed in its entirety and signed by the customer and the selling dealership. It should be mailed along with:
A copy of the vehicle sales or lease agreement
The adaptive equipment company's paid invoice showing payment by the vehicle owner
A Lessor Letter of Authorization (for leased vehicles)
A prescription or note from a licensed medical doctor on physician's letterhead (when required)
Mail the above to:
Scion Customer Experience Center
Mail Drop WC10
19001 S. Western Avenue
Torrance, CA 90509-2714
Payment to the individual Mobility Assistance Program customer will be mailed within 3-4 weeks after receipt of an approved claim form and all required documentation. Please call the Scion Customer Experience Center with any questions: 1.866.707.2466 or 1.800.443.4999 - TTY
Mobility Resources
These resources can help you find the info you're looking for or the right people to talk to:
Find Mobility Equipment Dealers/Installers
The National Mobility Equipment Dealer's Association can help you find a dealer/installer in your area to supply and install the adaptive equipment right for you:
- Go to www.nmeda.org
- Click "Dealer Members"
- Select your state
- The adaptive equipment must be installed within 12 months of vehicle purchase or lease. A Reimbursement Application Form (PDF, 50kb) must be submitted to the Scion Customer Experience Center within 90 days of complete installation of adaptive equipment.
CERTIFIED MOBILITY DEALERS
A Certified Mobility Dealer is one that has made a special commitment to serve customers with mobility issues and special needs. This commitment includes:
A partnership with a mobility equipment dealer who is a Champion at understanding mobility issues and the appropriate adaptive equipment available to meet the transportation needs of persons with a disability.
A trained Mobility Champion sales manager at the Certified Mobility dealership who will work with their mobility equipment dealer partner to supply the correct transportation solution.
Please contact the following certified dealers for any assistance with vehicle mobility:
FAQs
WHAT IS SCION MOBILITY?
Scion Mobility is a program designed to address the transportation needs of Scion owners and/or family members with a disability or mobility issue. The program provides cash assistance to $1,000 for the cost of adaptive equipment and comprehensive mobility resource information. It also offers flexible, extended-term financing up to 84 months for both the vehicle and its adaptive equipment.
See the Reimbursement Application Form (PDF, 50K) for complete details.
WHO HAS ACCESS TO SCION MOBILITY?
Any original purchaser or lessee of a new Scion vehicle may participate in the Scion Mobility Program.
WHAT EQUIPMENT WILL I NEED AND WHERE DO I GET ASSISTANCE?
Contact a driver assessment specialist in your area to identify the adaptive equipment most suited to your needs. Then choose a qualified mobility equipment installer. Shop around and ask about qualifications, capabilities, experience, warranty coverage, and service. Confirm they are members of the National Mobility Equipment Dealers Association (NMEDA) or another organization that uses established vehicle conversion standards.
WHAT TYPES OF ADAPTIVE EQUIPMENT CAN I OBTAIN REIMBURSEMENT FOR?
Please refer to page 3 of the Reimbursement Application Form (PDF, 50K).
CAN I GET FINANCIAL ASSISTANCE FOR MY MOBILITY EQUIPMENT?
Yes, assistance is available through Toyota Financial Services and participating Scion dealers upon credit approval. This program provides flexible, extended-term financing for persons or family members with physical disabilities. The assistance can be used towards the purchase a new Scion vehicle with the installed adaptive equipment, including installation costs. Please contact your local participating Scion dealer for details.
WHERE DO I GET A REIMBURSEMENT APPLICATION FORM?
You can download the Reimbursement Application Form (PDF, 50K). Forms are also available from your local Scion dealer, from most adaptive equipment installers or upon request by calling the Scion Customer Experience Center at (866) 707-2466.
WHAT ARE THE TIME LIMITS FOR APPLYING FOR A REIMBURSEMENT?
The original vehicle purchaser must apply for reimbursements within 90 days of the completion of the adaptive equipment installation. Equipment installations must be completed within 12 months of the new Scion vehicle delivery date.
HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY REIMBURSEMENT?
Payment to the individual Mobility Assistance Program customer will be mailed within 3-4 weeks after receipt of an approved Reimbursement Application Form with all required documentation.
DO REIMBURSEMENTS APPLY TO USED OR FLEET VEHICLES?
No. The Scion Mobility Program applies only to the original purchaser of an eligible new Scion vehicle sold or leased on a retail basis by an authorized Scion dealer.
ARE FACTORY-INSTALLED OPTIONAL EQUIPMENT AND/OR SCION ACCESSORIES ELIGIBLE FOR REIMBURSEMENT?
No. Factory-installed optional equipment and/or Scion accessories are not eligible for reimbursement under the Scion Mobility Assistance Program.
DO REIMBURSEMENTS APPLY TO LEASED VEHICLES?
Usually. Reimbursements can apply to leased vehicles when a written letter of authorization for the installation of adaptive equipment is obtained from the lessor, and is submitted with the Reimbursement Application Form (PDF, 50K).
Please note: not all leasing companies will approve the installation of adaptive equipment, so be sure to check and obtain written approval first. Toyota Financial Services (TFS) will approve only the following types of adaptive equipment on a TFS leased vehicle:
Hand controls
Left foot accelerator
Wheelchair/scooter lift
Turning automotive seating
Please contact the Toyota Financial Services' Customer Service Center at (800) 874-8822 for written approval.
CAN A REIMBURSEMENT BE APPLIED TO THE PURCHASE OR LEASE PRICE OF A NEW VEHICLE?
No. Reimbursements are made only to the customer after the adaptive equipment is installed and paid for.
WHAT IS THE ADDRESS AND PHONE NUMBER FOR THE SCION MOBILITY PROGRAM?
Scion Customer Experience Center
Mail Drop WC10
19001 S. Western Avenue
Torrance, CA 90509-2714
