Scion Mobility | Scion

SCION SUPPORTS YOUR MOBILITY

Our Mobility Program helps you set up your Scion to suit your specific needs.

MOBILITY PROGRAM COMPONENTS

MOBILITY ASSISTANCE
Get up to $1000 in cash reimbursement for the cost of aftermarket adaptive equipment for both drivers and/or passengers. The equipment must be installed on any eligible purchased or leased2 new Scion Vehicle.

COMPREHENSIVE MOBILITY RESOURCES
Lists of mobility equipment dealers/installers are available by state.

MOBILITY FINANCING

Mobility can be difficult enough, so we want to help however we can. Upon credit approval, Toyota Financial Services and participating Scion dealers provide flexible, extended-term financing, so that you can purchase a new Scion vehicle with installed adaptive equipment (including installation costs). Please contact your local participating Scion dealer for details.

HOW TO ADAPT YOUR CAR FOR MOBILITY

1. Determine your state's driver's license requirements.
2. Evaluate your needs. Contact a driver assessment specialist in your area to identify the adaptive equipment most suited to your needs.
3. Select the right vehicle. Consult with your evaluator, an adaptive equipment installer, and your local Scion dealer to determine the best Scion model to meet your needs.
4. Choose a qualified mobility equipment installer. Shop around and ask about qualifications, capabilities, experience, warranty coverage, and service. Confirm they are members of the National Mobility Equipment Dealers Association (NMEDA) or another organization that has established vehicle conversion standards.
5. Obtain training on how to use your new equipment.

When you've gone through the appropriate process, follow any necessary U.S. Department of Transportation's guidelines, then complete and submit the Reimbursement Application Form within 90 days of adaptive equipment installation. That way, you can recover up to $1,000 of the cost of your adaptive equipment and/or conversion.

Forms are also available from your local Scion dealer, from an adaptive equipment installer, or upon request by calling 1.800.331.4331.

Mobility Reimbursement Application Form

Download Form (PDF)

    MOBILITY PROGRAM FAQs

  • About

    Q
    WHAT IS SCION MOBILITY?
    A

    Scion Mobility is a program designed to address the transportation needs of Scion owners and/or family members with a disability or mobility issue. The program provides cash assistance to $1,000 for the cost of adaptive equipment and comprehensive mobility resource information. It also offers flexible, extended-term financing up to 84 months for both the vehicle and its adaptive equipment.

  • Equipment

    Q
    WHAT KIND OF EQUIPMENT IS AVAILABLE?
    A

    "Adaptive Equipment" is the term that applies to aftermarket devices, typically installed by a Mobility Equipment Dealer specialist, that make it possible for people with disabilities to drive or be transported in a vehicle.

    Although a Mobility Equipment Dealer specialist, such as those who belong to the National Mobility Equipment Dealers Association, is probably your best authority on the best solution for you or a family member, the list below indicates the types of conversion and/or adaptive equipment available for Toyota vehicles.

    Wheelchair Accessible Ramp Conversion
    xB: Yes (2004-2006 Models)
    tC:  No
    xD: No
     
    Wheelchair/Scooter Lifts for Rear
    xB: Yes — Inside
    tC:  No
    xD: No
     
    Power & Manual Swivel Seats
    xB: Yes
    tC:  No
    xD: No
     
    Hand Controls
    xB: Yes
    tC:  Yes
    xD: Yes
     
    Wheelchair Constraints
    xB: Yes
    tC: No
    xD: No
     
    Steering Devices
    xB: Yes
    tC:  Yes
    xD: Yes
     
    Left Foot Accelerators
    xB: Yes
    tC: Yes
    xD: Yes

  • Program Guidelines

    Q
    WHAT ARE THE SCION MOBILITY PROGRAM GUIDELINES?
    A

    Toyota Motor Sales, U.S.A., Inc. will provide a reimbursement of up to $1,000 to each eligible, original retail customer for the exact cost they paid to purchase and install qualifying adaptive driving or passenger equipment for transporting persons with physical disabilities.3

    This offer applies to all purchased or leased Scion vehicles. Leased vehicles require advance written lessor approval of adaptive equipment installations.4

    Only new vehicles sold or leased and delivered to a retail customer by an authorized Scion dealer are eligible for reimbursement under this program. Fleet incentive recipients are not eligible to participate in this program.

    The adaptive equipment must be installed within 12 months of vehicle purchase or lease. A Reimbursement Application Form must be submitted to the Scion Customer Experience Center within 90 days of complete installation of adaptive equipment.

    Qualifying adaptive equipment or conversion is defined as any aftermarket alteration or equipment installation on an eligible Scion vehicle that provides the disabled user with convenient access and/or the ability to drive the vehicle. Scion factory options and Scion accessories are NOT eligible for reimbursement.

    A prescription or note from a licensed medical doctor on physician's letterhead is required for reimbursement, except as noted here:

    For a limited number of adaptations, such as hand controls and wheelchair or scooter hoists or ramps, no medical note or prescription is required.

    Running boards, alerting devices, pedal extenders and similar adaptations must have medical documentation. Running boards, trailer hitches and pedal extenders are not reimbursable if they are available to order as a factory option or dealer-installed accessory. For pedal extender reimbursement, the customer must be medically diagnosed with a dwarfism condition. Questions about other adaptations should be directed to the Scion Customer Experience Center at (866) 707-2466.

  • Dealers & Installation

    Q
    WHERE CAN I FIND A MOBILITY EQUIPMENT DEALER OR INSTALLATION SPECIALIST NEAR ME?
    A

    The National Mobility Equipment Dealers Association (NMEDA) can help you find a dealer/installer in your area to supply and install the adaptive equipment right for you:

    Go to www.nmeda.org

    Click "Dealer Members"

    Select your state

    The adaptive equipment must be installed within 12 months of vehicle purchase or lease. A Reimbursement Application Form must be submitted to the Scion Customer Experience Center within 90 days of complete installation of adaptive equipment.

  • Certified Mobility Dealer

    Q
    WHAT IS A CERTIFIED MOBILITY DEALER?
    A

    A Certified Mobility Dealer is one that has made a special commitment to serve customers with mobility issues and special needs. This commitment includes:

    A partnership with a mobility equipment dealer who is a Champion at understanding mobility issues and the appropriate adaptive equipment available to meet the transportation needs of persons with a disability.

    A trained Mobility Champion sales manager at the Certified Mobility dealership who will work with their mobility equipment dealer partner to supply the correct transportation solution.

  • Reimbursement

    Q
    HOW CAN I GET REIMBURSED FOR THE COSTS?
    A

    To obtain reimbursement, the Reimbursement Application Form must be completed in its entirety and signed by the customer and the selling dealership. It should be mailed along with:

    • A copy of the vehicle sales or lease agreement
    • The adaptive equipment company's paid invoice showing payment by the vehicle owner
    • A Lessor Letter of Authorization (for leased vehicles)
    • A prescription or note from a licensed medical doctor on physician's letterhead (when required)

    Mail the above to:
    Scion Customer Experience Center
    Mail Drop WC10
    19001 S. Western Avenue
    Torrance, CA 90509-2714

    Payment to the individual Mobility Assistance Program customer will be mailed within 3-4 weeks after receipt of an approved claim form and all required documentation. Please call the Scion Customer Experience Center with any questions: 1.866.707.2466 or 1.800.443.4999 - TTY

  • Reimbursable Adaptive Equipment

    Q
    WHAT TYPES OF ADAPTIVE EQUIPMENT CAN I OBTAIN REIMBURSEMENT FOR?
    A

    Please refer to Page 3 of the Reimbursement Application Form.

  • Financial Assistance

    Q
    CAN I GET FINANCIAL ASSISTANCE FOR MY MOBILITY EQUIPMENT?
    A

    Yes, assistance is available through Toyota Financial Services and participating Scion dealers upon credit approval. This program provides flexible, extended-term financing for persons or family members with physical disabilities. The assistance can be used towards the purchase a new Scion vehicle with the installed adaptive equipment, including installation costs. Please contact your local participating Scion dealer for details.

  • Time Limits

    Q
    WHAT ARE THE TIME LIMITS FOR APPLYING FOR A REIMBURSEMENT?
    A

    The original vehicle purchaser must apply for reimbursements within 90 days of the completion of the adaptive equipment installation. Equipment installations must be completed within 12 months of the new Scion vehicle delivery date.

  • Receiving Reimbursement

    Q
    HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY REIMBURSEMENT?
    A

    Payment to the individual Mobility Assistance Program customer will be mailed within 3-4 weeks after receipt of an approved Reimbursement Application Form with all required documentation.

  • Used or Fleet Vehicles

    Q
    DO REIMBURSEMENTS APPLY TO USED OR FLEET VEHICLES?
    A

    No. The Scion Mobility Program applies only to the original purchaser of an eligible new Scion vehicle sold or leased on a retail basis by an authorized Scion dealer.

  • Leased Vehicles

    Q
    DO REIMBURSEMENTS APPLY TO LEASED VEHICLES?
    A

    Usually. Reimbursements can apply to leased vehicles when a written letter of authorization for the installation of adaptive equipment is obtained from the lessor, and is submitted with the Reimbursement Application Form.

    Please note: not all leasing companies will approve the installation of adaptive equipment, so be sure to check and obtain written approval first. Toyota Financial Services (TFS) will approve only the following types of adaptive equipment on a TFS leased vehicle:

    • Hand controls
    • Left foot accelerator
    • Wheelchair/scooter lift
    • Turning automotive seating

    Please contact the Toyota Financial Services' Customer Service Center at (800) 874-8822 for written approval.

  • New Vehicles

    Q
    CAN A REIMBURSEMENT BE APPLIED TO THE PURCHASE OR LEASE PRICE OF A NEW VEHICLE?
    A

    No. Reimbursements are made only to the customer after the adaptive equipment is installed and paid for.

  • Factory-Installed Equipment & Scion Accessories

    Q
    ARE FACTORY-INSTALLED OPTIONAL EQUIPMENT AND/OR SCION ACCESSORIES ELIGIBLE FOR REIMBURSEMENT?
    A

    No. Factory-installed optional equipment and/or Scion accessories are not eligible for reimbursement under the Scion Mobility Assistance Program.

  • Contact Information

    Q
    WHAT IS THE ADDRESS AND PHONE NUMBER FOR THE SCION MOBILITY PROGRAM?
    A

    Scion Customer Experience Center
    Mail Drop WC10
    19001 S. Western Avenue
    Torrance, CA 90509-2714

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